13. Troubleshooting

13.1 Help

Located at the top right ribbon of the cloud application. Access to FAQ, eIFU and Contact.


13.2 Mobile scanning device is not working

Restart the device. If the issue persists, please contact Nanosonics AuditPro Customer Service.

If replacement is needed, you may request for enabling the Cloud procedure logging for 2 weeks whilst waiting for the replacement, see below. This feature will allow you to log procedures directly into the Cloud application.